Customer Service

Delivery and Returns

We hope you love shopping with us. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Handling

Shipping and Handling is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Orders are shipped Monday through Friday within 1 business day of the date of payment in most cases, and no later than 2 business days after payment is received. . Shipping and handling charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (EST). Orders you place with Luma late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $7.00 charge for Shipping & Handling. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (EST).

Shipping and Delivery
Merchandise total * ECONOMY
3—10 day shipping **
STANDARD
3—7 day shipping **
EXPRESS
2 business days **
Up to $100 Free $18 $35
$100.01—500.00 Free $25 $39
$500.01—1000.00 Free $33 $49
Over $1000.00 Free $41 $59

*before tax and additional charges
**after processing if ordered by 12:00 noon EST

Returns and Replacements

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for us to process your return.

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